Three Tips to Stay on Top of Documentation Revisions

Wednesday, May 22, 2019


Helicopters have many parts and systems that need to be maintained. With so many things to keep track of, it is difficult to keep up with documentation revisions for all the various parts, components, and systems for your aircraft. Onboard wants to make it easy for you to stay on top of any documentation revisions for your cargo hook equipment, so here are several tips that may be useful.

Document or Product Registration

Onboard offers a free, automated Document Update Service for our customers. To get started, simply go to our website and register your Onboard Systems products by setting up an online account, or, if you have a list of the document numbers for your products, you can register the documents by number. You can also look up your products by helicopter model, if you don't have the part number handy. Then, choose the delivery schedule that works best for you (we offer daily, weekly, or monthly updates), and whether you prefer email and/or fax notifications.

Once you've set your account up, if any of the documents pertaining to your Onboard Systems equipment are revised, or if a service alert or bulletin is issued, you will receive an email or fax to let you know. The email notices you will receive contain links to the updated documents on our website; the fax notifications simply provide a list of the products and the updated document numbers.

Service Bulletin Only Notifications

If all you really want to track is new service alerts or service bulletins, we have created a dedicated email list for this purpose. People on this list are only contacted if we issue a new or revised service alert or bulletin for one of our products. Keep in mind that you can't specify which products to be notified about; instead, you'll receive emails for any and all products that may be affected. If you would like to add yourself to this list, please visit our sign-up page.

Alternatively, you can also search the Service Alerts & Bulletin page on our website to check if your cargo hook equipment has had a service alert or service bulletin issued. This specialized search tool lets you search by part numbers or by STC numbers, and if a service alert or bulletin is found, it also provides you with links to the documents, making it easy for you to find out what needs to be done to ensure that your Onboard Systems equipment continues to operate as smoothly and safely as possible.

Quarterly Update Summary in The Hook

Our quarterly newsletter, The Hook, always includes an article that lists all of the documents that were updated in the last quarter, including new releases, revisions, and simple typo fixes. The article includes links to each of the documents, and the documents are organized by type (owner's manuals, service manuals, ICAs, etc.). If you have a list of the documents for your products, you can compare it against the list in this article to quickly see if you need to download a new copy of something.

The easiest way to ensure that you'll see this article is to subscribe to our newsletter. Alternatively, you can also bookmark the article page in your browser, as we update the information on the same page in each issue, so the link is static. Just be sure to add a reminder to your calendar to check the link in mid March, June, September, and December, which is when we send out new editions of The Hook.



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Why Onboard

We maintain a large inventory of products, spare parts, and complete systems on site, allowing immediate shipment of most items. So while other manufacturers may put you on a waiting list for months, we’re able to ship most equipment the same day it's ordered.