Instructions for Returning Products to the Factory

If an Onboard Systems product must be returned to the factory for any reason (including returns, service, overhaul, etc.), please use the form below to generate an RMA number. You can also contact us to obtain an RMA number, if you prefer.

After you have obtained the RMA number, please be sure to:

  • Package the component carefully to ensure safe transit
  • Write the RMA number on the outside of the box or on the mailing label
  • Include the RMA number and reason for the return on your purchase or work order
  • Include your name, address, phone, fax and email (as applicable)
  • Return the components freight, cartage, insurance and customs prepaid to:

Onboard Systems
13915 NW 3rd Court
Vancouver, Washington 98685

RMA Request

Will Call  
Other (Please specify)
Component description or part number Serial Number Work to be completed    
Why Onboard

We maintain a large inventory of products, spare parts, and complete systems on site, allowing fast shipment of most items. While other manufacturers may put you on a waiting list for months, Onboard is able to turn around orders quickly — oftentimes the same day your payment is received. View our shipping policy here