Technical Support

You can't afford to let the need for spare parts, repairs, or overhauls to keep your aircraft on the ground for long. At Onboard Systems, we understand your need for fast, reliable support. That's why we provide several ways to get immediate answers:

• Download product documentation and certifications
• Find answers to frequently asked questions
• E-mail us with your questions or concerns
• Call a service representative

Reporting a Product Issue or Failure

If you experience a problem with any Onboard Systems product, you can submit our reporting document 197-100-00 Problem Report online and include photos and/or videos.

Returning Products to the Factory

If an Onboard Systems product must be returned to the factory for any reason (including returns, service, repairs, overhaul, etc.), please contact Technical Support by phone or email to obtain an RMA number before you ship it to us. For more information, please refer to our Request an RMA Number page.

Popular Support Downloads

• Troubleshooting Load Weighing Systems
• TALON Cargo Hook Troubleshooting Guide
• Mechanical Release Cable Warning Card