Technical Support
You can't allow the need for spare parts, repairs, or overhauls to keep your aircraft on the ground for long. At Onboard Systems, we understand your need for fast, reliable support. That's why we provide several ways to get immediate answers:
- Download product documentation and certifications
- Find answers to frequently asked questions
- E-mail us with your questions or concerns
- Call a service representative
Returning Products to the Factory
If an Onboard Systems product must be returned to the factory for any reason (including returns, service, repairs, overhaul, etc.), please contact Technical Support by phone or email to obtain an RMA number before you ship it to us. For more information, please refer to our Request an RMA Number page.
Popular Support Downloads
- Troubleshooting Load Weighing Systems
- TALON Cargo Hook Troubleshooting Guide
- Mechanical Release Cable Warning Card
More for You
Overhauls Spoken Here
Time for an overhaul? Click here to explore your options, costs, and more.
COVID-19 Impacts
Please check this page for the latest operational impacts due to our COVID-19 response.
Product Catalog
View or download our current product catalogs here.
Get An RMA Number
Need an RMA number to return your Onboard Systems equipment for service? Get one here!
Convenient Email Invoices
How to get an invoice before your order arrives to help with customs paperwork and internal receiving processes.
How to Upgrade Your Equipment
We strive to make it simple and cost-effective for our customers to upgrade their equipment.
Quality Managers
Need to update your Quality records for Onboard Systems? Download the documents you need here.
Trade-in Program
Want to find out more about our trade-in and upgrade programs? Download our "Trade-in Program Sheet."
