Switch to Paperless Documentation
Wednesday, June 15, 2011
Earlier this year, Onboard Systems began providing a list of the user manual document numbers pertaining to the products in an order instead of paper copies of each document. The documentation list is folded into a special envelope (see image above) to make it easy to spot inside of our product packaging, and also contains the web page address where you can quickly download the most current version of the user manuals for the products you ordered.
The primary reason for making this switch is to ensure that our customers will always have the most current user manuals on hand when they install, operate, or service their Onboard equipment. Our user manuals are updated regularly, and because we ship worldwide, it is entirely possible that one or more of the manuals for a cargo hook kit that was shipped to you yesterday may have been revised while the product was en route. In addition, there is often a delay in time between when a product is received by the customer and the actual product installation date, which furthers increases the likelihood that the paper manuals shipped with a product will be obsolete before they are even opened.
Onboard Systems publishes PDF (Acrobat) copies of the user manuals for all active products (and most discontinued products) on our website, and we post revisions to these documents whenever they are updated. We want all of our customers to use the most current information available, and switching to an all-digital documentation format is an essential step to help achieve this goal. That's why we've transitioned to this new "documentation list in the manila envelope" format as the default user manual delivery system for all shipments of new products.
But while digital documentation is now the default delivery method for user manuals, customers can certainly request hard copies of documentation if needed. For example, if you are having products drop-shipped to the field, you may want to request hard copies of the documentation when you place your order. There is currently no additional charge for this service.
Sign Up For Automated Notifications
We recognize that helicopters have many parts and systems that need to be maintained, and it can be difficult to keep your documentation current. That's why we offer our free Document Update Service. Simply go to our website, set up an Account to provide an email address and/or fax number where we can send the document update notifications, and register your products.
Once you've got it set up, if one of the manuals for an Onboard Systems product that you have registered is updated, or a service alert or bulletin is issued for any of your products, you will received an email or fax to let you know. The updated documents in your email will be linked to our website for fast and easy download; the fax notifications simply provide a list of the products and updated document numbers.
Our system lets you choose to receive the notices on a daily, weekly or monthly basis, so you can choose the delivery schedule that works best for you.
If you have any questions about the Document Update Service System or need some help getting set up, please contact us.
Get the 411 about all the documentation updates and service bulletins that have taken place since the last issue.
Plan to meet us at these upcoming tradeshow events around the world.
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