Access a World of Services Online
Sunday, September 15, 2013
No matter where you are, or what time zone you operate in, you can always get information about Onboard's products and services at our website. Here is a list of some of the things you can do at our website.
Permission to Use STC Letters
Did you know that you can download a copy of our general permission letter to use Onboard's applicable FAA STC and associated data for installation and approval of our equipment at our website? In addition, you can use our online form to generate a customized permission letter for your use. Just click here to visit our Certification Permissions page.
Document Update Service
Onboard Systems offers free, automated documentation updates. Just visit our website to register your parts and products, and we will send you automatic notifications of documentation changes and service bulletins via fax or e-mail. You can even select the preferred update frequency that fits your schedule—daily, weekly, or monthly. It's the easy way to ensure you always have the latest user and technical manuals for your library.
If you want to send parts or products back to the factory for repairs, overhauls, restocking or warranty service, start the process at our website by generating an RMA (Returned Material Authorization) number. Our online RMA request form makes it easy for you to advise us what you are sending us, and why. Just fill out the form and press the Submit button. Both you and Onboard Systems will receive a copy of the RMA by email, ensuring that when the package arrives at the factory, it can immediately move into the appropriate repair or service queue. Don't forget to include a copy in your package, to expedite processing.
Download Catalogs, Manuals & More
Just type what you're looking for in the Search Box at the top of each page and you will get a list of documents pertaining to your search. You can view, download, or print most documents twenty-four hours a day, seven days a week.
Online Quotes & Orders
Onboard's website offers secure online ordering twenty-four hours a day, seven days a week, regardless of your location. Our e-Commerce website offers complete product details for all of our cargo hook equipment parts, spares, kits, and repair services—along with access to user manuals, product specifications and aviation agency certifications.
Our shopping cart allows you to compare shipping rates among a variety of popular carriers such as UPS, DHL, and FedEx, and pay for the total purchase using a variety of payment options. After you place your order, you'll receive an immediate confirmation notice by e-mail or fax, followed by shipping details after your order has been processed.
Not ready to buy yet? You can request a quote and we'll email and/or fax it to you. Just look for the "Send Me a Quote" button near the top of each product page to add items to your quote. You can request a quote with or without shipping costs.
To get started, visit our website to create your Account and discover the convenience of online ordering.
Contact & Feedback Information
Our hours of operation and contact details can be found right here on our website. You'll also find a handy form to send us questions, provide feedback or request information.
Return for Service Shipping Tips
International "Return for Service" shipments can be tricky. Here are some tips.
Get the 411 about all the documentation updates and service bulletins that have taken place since the last issue.
Shop Talk: Load Cell TBOs
Load cells are not field serviceable and must be returned to the factory for overhaul.
Tracking Water Drops
How to use the C-39 cockpit indicator to track water drops for contracts.
Send Us Your Photos & Videos
If you've got some great helicopter photos or videos of helicopters at work, we'd love to hear from you!
Service Life Update for Barry Longlines
Barry has modified the service life calculation for their synthetic helicopter longlines.
Wanted: Reviews & Testimonials
We would love to hear about how our products or services have helped you.