Three Tips to Expedite the Overhaul Process

Monday, July 15, 2013

As we enter the busy summer season, here are some tips that you can use to make sure your cargo hook equipment sails through the overhaul process as quickly as possible:

Get an RMA before you send in your equipment

Before you send us a hook for service, please be sure to generate an RMA number from our website, or you can call us to get one. Box up your cargo hook securely and make sure that the RMA number is included on the box and in the transit paperwork. This allows us to quickly route your equipment out to the shop floor for service, because we already know what services are needed.

Approved if price does not exceed notation

Last autumn Onboard Systems introduced fixed pricing for standard cargo hook overhaul services, making it possible to sidestep the time-consuming quote and approval process. Simply include the line "Service is approved if it does not exceed fixed price" on your PO or other paperwork, and enter the amount listed on our 165-003-00: Repair Station Cargo Hook Pricing sheet. Alternatively, you can enter this notation on your RMA request form.

Service pre-payment

We can't ship your equipment back to you until we've received payment, and there are two ways you can expedite this part of the process. The first is to download a copy of our Credit Card Authorization Form, fill it out, and include it with your shipment. Alternatively, you can pay for your overhaul online, using our secure shopping cart. Our shopping cart has all of our fixed pricing for overhaul and repair services, making it fast and easy to submit payment.

You can review all of these options in detail in our booklet, Your Guide to Overhaul Options, which is available for download on our website.

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