Earlier this year, Onboard Systems began including a Documentation List (see photo inset) of all the user manuals for new products that were ordered, instead of paper copies. The Documentation List is folded into a special envelope (see photo inset) to make it easy to spot inside our product packaging. The Documentation List also contains the web page address where you can quickly download the most current version of the user manuals for the products you ordered.
The primary reason for making this switch was to ensure that our customers will always have the most current user manuals in hand when they install, operate or service their Onboard equipment. Our user manuals are updated regularly, and because we ship worldwide, it is entirely possible that one or more of the manuals for a cargo hook kit that was shipped to you yesterday may have been revised while the product was en route. In addition, there is often a delay in time between when a product is received by the customer and the actual product installation date, which furthers increases the likelihood that the paper manuals shipped with a product are obsolete.
Onboard Systems publishes PDF (Acrobat) copies of the user manuals for all active products on our website, and we post revisions to these documents whenever they are updated. We want all of our customers to use the most current information available, and switching to an all-digital documentation format is an essential step to help achieve this goal. That's why we've transitioned to this new "documentation list in the manila envelope" format as the default user manual delivery system for all shipments of new products.
But while digital documentation is now the default delivery method for user manuals, customers can certainly request hard copies of documentation if needed. For example, if you are having products drop-shipped to the field, you may want to request hard copies of the documentation when you place your order. There is currently no additional charge for this service.
Sign Up For Automated Notifications
We recognize that helicopters have many parts and systems that need to be maintained, and it can be difficult to keep your documentation current. That's why we offer our free Automated Notification service for Documentation Updates. Simply go to our website and register your Onboard Systems products, providing an email address or fax number where we can send the documentation update notifications.
Once you've got it set up, if one of the manuals for an Onboard Systems product that you have registered is updated, or a service bulletin is issued for your product, you will received an email or fax to let you know. The documents are linked to our website in the email notifications; the fax notifications simply provide a list of the products and updated document numbers.
Our system lets you choose to receive the notices on a daily, weekly or monthly basis, so you can choose the delivery schedule that works best for you.
If you have any questions about the Automated Notification System, or need some help getting set up, please contact us.