How to Streamline the Overhaul Process

Your Guide to Overhaul Options
Our booklet, Your Guide to Overhaul Options, is available for download at our website.
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If you are planning to send in equipment for factory service or overhaul, here are some tips that you can use to make sure your cargo hook equipment sails through the overhaul process as quickly as possible, so you can get back to work.

Optimize Your International Shipment for Customs Clearance
International "Return for Service" shipments can be tricky—so we've compiled a handy list of our best shipping tips to help you prepare your overhaul or repair equipment packages so that they will make it through customs with little to no delay.

Get an RMA before you send in your equipment
Before you send us a hook for service, please be sure to generate an RMA number from our website, or you can call us to get one. Box up your cargo hook securely and make sure that the RMA number is included on the outside of the package and on the transit paperwork inside of the box. This will allow us to quickly route your equipment out to the shop floor because we already know what services are needed.

Include the Attach Bolt
Many cargo hooks, such as the 528-023-XX and 528-010-XX, have a service requirement for the attach bolt. If the hook you are sending in for overhaul has a service requirement for the attach bolt, you will either have to send the attach bolt in separately or buy a new attach bolt as part of the overhaul. Either way, this oversight will increase the time and cost to perform your overhaul.

To determine if your hook has a service requirement, you can check the Component Maintainance Manual (CMM) or the Instructions for Continued Airworthiness (ICA) manual to see if the attach bolt is listed on the Bill of Materials (BOM) page. If the attach bolt is listed, it has a service requirement and must be included in your package.

In most cases, the safest and easist thing to do is to always include the attach bolt. If your hook has a service requirement for the bolt, it is included in the cost of the overhaul; if it doesn't, we will simply return the attach bolt to you with your overhauled hook with no additional charges.

Return Shipment Preferences
If you are sending us equipment for the first time, or if it's been five years or more since you last sent in equipment for service, please note your preferred return shipping carrier on the paperwork you include in your package, or on the RMA form. If you would like us to ship using your shipping account, please note your account information on the paperwork as well. That way, we'll be able to ship out your overhauled equipment as soon as it is paid for, without having to contact you first.

Approved If Price Does Not Exceed
Onboard Systems has established fixed pricing for standard cargo hook overhaul services, making it possible to sidestep the time-consuming quote and approval process. On your PO, the RMA sheet, or other paperwork in your package, simply include the line:

"Service is approved if it does not exceed XXX"

where "XXX" is either the price listed on the Repair Department Pricing Sheet, or the price we quoted to you when you called, faxed, or emailed us. This way, we won't have to wait to get your approval before beginning work on your equipment. Please refer to this article for more information.

Exchange OK
If you are willing to accept an exchange pool hook or load cell, please be sure to note "Exchange OK” on the paperwork you include in your package, or on the RMA form. This will allow us to quickly send out exchange equipment to you— provided we have your payment.

Service Pre-Payment
The number one reason for delay in returning overhauled equipment is lack of payment. We can't ship equipment back to you until we've received payment, but there are two ways you can expedite this part of the process.

The first way is to download a copy of our Credit Card Authorization Form, fill it out, and include it with your shipment. We will charge your card after the work has been completed and it's ready to send back to you.

Alternatively, you can pay for your overhaul online, using our secure shopping cart. Our shopping cart has all of our fixed pricing for overhaul and repair services, making it fast and easy to submit payment.

For more information, please refer to our booklet, Your Guide to Overhaul Options, which is available for download on our website.


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