Onboard Systems Launches
Documentation Update Notification Service
 
 
 
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Onboard Systems is pleased to announce a new, automated notification service for documentation updates. Customers can now visit the Onboard Systems website to self-register their Onboard Systems products, and if any of the documentation for their specific product is updated (or if a Service Bulletin is issued), they will automatically receive a fax or e-mail.

"This enhancement is one of the most requested services our customers have asked for, so we are pleased that we are now able to make it available to them," said Jason Lemmon, President of Onboard Systems International. "It gives our customers the ability to register their Onboard Products and receive proactive notifications about changes to documentation, certification updates and service bulletins, making it much easier to maintain current information."

The new product registration and automated notification service has been set up based on the feedback Onboard Systems received from a detailed survey in the last issue of The Hook. There is no charge to use this service, and customers can register their Onboard Systems products either by helicopter model or by part number.

To access the system, customers can visit the Customer Support area of the Onboard Systems website and choose "Document Update Service" from the menu. New users will need to set up a User ID and password. Once registered, they can choose to receive their notifications by either e-mail, fax, or both fax and e-mail, and they can also select how often they wish to receive these notifications. Currently, you can choose to receive immediate notification whenever any of the documentation for a registered product is posted, or you can opt to receive notifications on a weekly or monthly basis.

Customers will be also able to unsubscribe, add and delete products, change the frequency of their notifications, or make changes to other account details at any time by logging onto the website. If you forget your password, you can ask the system e-mail or fax your password to you.

Because this is a new service, we encourage you to let us know if you experience any problems with the registration process, or if you have any ideas or suggestions for improvements. As always, we value your feedback and look forward to giving you the best customer service possible.

 
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