Return for Service Shipping

 
 
 
 
 
 
 
 
 
 
 
 
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International "Return for Service" shipments can be tricky—so we've compiled our best shipping tips to help you prepare your overhaul or repair equipment packages so that they will make it through customs with little to no delay.

Shipping Instructions
Before you send us a hook for service or credit, please be sure to generate an RMA number from our website, or you can contact us to get one. Box up your cargo hook securely and make sure that the RMA number is included on the outside of the package and on the transit paperwork inside of the box:

Onboard Systems
Attn: Your RMA Number
13915 NW 3rd Court
Vancouver, WA 98685 USA
Phone: +1.360.546.3072

For fastest international service, please use a freight carrier that can clear the package through customs, such as UPS, FedEx, DHL, etc.

If you choose to send the package via an airline or other freight carrier that does not typically provide custom clearing services, one of our brokers will clear the package through customs, and we will invoice you for any fees that may occur. The closest port of entry to Onboard Systems is Portland, Oregon (PDX). To expedite customs clearance, please note one of the following customs brokers on your package, depending on the US port of entry:

PORTLAND, OREGON (PDX):
Brownstone International
Phone: +1.503.287.9577
Fax: +1.503.287.9672

ALL OTHER US PORTS OF ENTRY:
Livingston International
Phone: +1.206.248.0506
Fax: +1.206.248.3075

Tariff Codes
Onboard Systems uses code 8803.30.00.30 for all equipment shipped internationally; the description for this code is "aircraft parts." It has proven to be an appropriate code to expedite the customs clearing process.

Product Identification
When a shipment is delayed in customs, it is usually because the product identification is ambiguous. Requirements vary from country to country, so we recommend speaking with your local carrier if you have specific questions. Here are a few examples of effective description statements that have been used previously:

A Return for Service item, Example Statement:
RETURNING GOODS TO THE USA FOR REPAIR AND BEING RETURNED TO OWNER/SHIPPER AFTER REPAIR

Identify the item, Example Statement:
CARGO HOOK FOR AIRCRAFT - TARIFF CODE 8803.30.00.30 MANUFACTURED IN THE USA

Product Value
A common question we receive from customers concerns the value that should be listed for the product: the original purchase price for the equipment, or the value of the service for which it is being returned?

The answer is to list the value of the product itself, not the service. Just visit our website to determine your product's value, or contact us to have a representative confirm the appropriate amount.

 

 
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