Frequently Asked Questions
Start here for answers to most general questions about Onboard Systems products and services. Look through this list of topics and click on the subject line to go right to the answer.
If you don't find the answer you're looking for, or the right level of detail, please request technical support.
- How Do I Place an Order for Onboard Systems Products?
- I'm not sure which part number is right for my helicopter.
- I'm not located in the United States. Can I order Onboard Systems products in other countries?
- What methods of payment does Onboard Systems accept?
- What is Onboard System's shipping policy?
- What if I have problems installing an Onboard Systems part?
- How can I be sure an Onboard Systems part will fit on my helicopter?
- What certifications does Onboard Systems provide for maintenance, repair, and overhaul work?
- Does Onboard Systems operate an FAA Repair Station?
- What type of civil aviation authority certifications does Onboard Systems hold?
- What type of quality system does Onboard Systems operate?
How Do I Place an Order for Onboard Systems Products?
You can order by phone, fax, or e-mail. First, browse this site and locate the part number for the specific product you need. Then, place your order in one of three easy ways:
- Call us at 800-275-0883 to order. We'll make sure the part you want is available right away.
- Fax your order to 360-546-3073
- E-mail us at sales@onboardsystems.com
I'm not sure which part number is right for my helicopter.
If you're not 100% sure which part you need, just call and we'll help you determine exactly which part you can use.
I'm not located in the United States. Can I order Onboard Systems products in other countries?
Onboard Systems has distributors in many countries – simply call us at 360.546.3072, and we'll provide you with contact information for the distributors nearest you.
What methods of payment does Onboard Systems accept?
We prefer VISA/MasterCard payments for immediate shipment.. Payment via a Net 30 account is a courtesy service Onboard Systems may offer to existing customers doing high volume business on a regular basis. It is a payment option that may be extended upon application and review. Ask your Onboard Systems representative for details. We also accept bank transfers – bank account information is available upon request.
What is Onboard Systems' shipping policy?
For most equipment, we ship the same day payment is made. We ship via UPS and FedEx with your choice of domestic, air or ground service. We ship via UPS and DHL for international orders. We can also ship with any freight carrier you choose if you provide an account number for billing.
What if I have problems installing an Onboard Systems part?
Our products are designed to be installed quickly and easily with readily available tools. Complete, step-by-step installation instructions are included with every product,and full documentation support is available on this Web site. . You can also receive live technical support by calling us at 800-275-0883 from Monday-Friday, 7 a.m. to 6 p.m. PST. Or, send us an e-mail at techsupport@onboardsystems.com.
How can I be sure an Onboard Systems part will fit on my helicopter?
When viewing the part description for any Onboard Systems product, you'll notice that we list specific helicopter compatibility. In addition you can review the FAA STC and installation instructions on this web site.
What certifications does Onboard Systems provide for maintenance, repair, and overhaul work?
We can offer a return-to-service tag, certificate of conformance, or FAA 8130-3 Form. Acceptance test procedure reports are also available for select products. All certification requests must be clearly identified on the purchase order and submitted before shipment of an order.
Does Onboard Systems operate an FAA Repair Station?
Yes, Onboard Systems operates a certified FAA Part 145 Repair Station, Number ODBR579X.
What type of civil aviation authority certifications does Onboard Systems hold?
Onboard Systems will typically obtain an FAA STC for certified equipment. This certificate will then be submitted and validated with Transport Canada and EASA, which has jurisdiction over the European Union. Most countries will accept one of these three certifications. If you have other certification needs, please contact the factory for options. Each product page also lists the current certifications.
What type of quality system does Onboard Systems operate?
Onboard Systems Quality Management Systems is certified and independently audited to ISO9001:2000 and the strict aerospace manufacturing standard AS9100 Revision B.